FAQ

How can I contact you?
You can contact us through our social media or our contact form here.
Where is GetGear’s Privacy Policy?
You can find our website’s Privacy Policy here.
What are GetGear’s Terms and Conditions?
You can find our website’s Terms of Use here.
What is GetGear’s Cookie Policy?
You can find our Cookie Policy here.
Where can I get the latest news and updates?
Follow us on Twitter, Facebook and Instagram in order to get the latest news and updates.
ORDERS AND PAYMENT
What payment methods are available?
Payments can be made with PayPal, Credit/Debit cards or Cash on Delivery (COD). COD is only available in Slovakia, Czech Republic and Hungary. You can read more about our prices and payments here.
What should I do if my payment was declined?
If your payment was declined please try placing the order again. If it is declined again, please check that all your payment information is correct and up to date, and/or contact your card issuer or bank to ensure everything is working properly on their end. If the problem persists you can contact us through our contact form here. Our Customer Service Team is always happy to help!
Can I cancel my order after I place it?
If you would like to cancel your order before the items are shipped, please contact our customer service through our contact form. You can read more about cancelling/returning your order here.
Can I change my order after I place it?
If you wish to make a change to your order, please contact us. We will let you know if the change is possible. You can read more about changes to your order here.
I have cancelled my order, when do I get a refund?
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, if we have not offered to collect goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. You can read more about refunds and returns here.
Where can I find the invoice for my order?
Invoices can be downloaded via the ORDERS section of a user profile, or the order status updates received in your email. If you for any reason cannot access or find your invoice, please reach out to us through our contact form. Our Customer Service Team is always happy to help!
What should I do if I have received a damaged, faulty or incorrect product?
If you have received a damaged, faulty or incorrect product, please contact us through our contact form. Our Customer Service Team is always happy to help! For more information about this you can read about it in our Terms of Sale.
What should I do if I am missing an item from my order?
If a product is missing from your order, please contact us through our contact form. Our Customer Service Team is always happy to help!
DELIVERY
Where can I find GetGear’s shipping conditions?
You can read GetGear’s shipping conditions here.
What countries does GetGear ship to?
You can see a list of the countries we currently ship to in our shipping conditions here.
How much does shipping cost?
Shipping costs vary depending on your delivery destination. You can read more about our shipping prices here.
Which shipping methods does GetGear use?
We use Slovak Parcel Service and IN TIME. You can read more about our shipping methods here.
How can I track my order?
Once your order is dispatched you will receive an email containing your order, shipment confirmation and tracking number. Once your order is on its way, simply click on your tracking link in this email and enter the tracking number to view the up to date tracking. You can read more about our shipping information here.
What happens to my order if I was not home during delivery?
If no one is available at your address to take delivery and your order cannot be posted through your letterbox, our courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. You can read more about delivery conditions here.
What should I do if my order has not been delivered yet?
If you are experiencing delays with your order, please contact us through our contact form. Our Customer Service Team is always happy to help! You can read more about our shipping information here, and the delivery conditions here.
My order has not yet been shipped, why?
Orders placed before 10:00 CET on a business day will be dispatched and shipped on the same day. Any orders placed after 10:00 CET are not guaranteed to be shipped on the same day and will in that case be shipped the following business day. Please note we may be experiencing high traffic during July and August 2020 due to our launch. As a result of this your order processing could have some delays. We thank you for your patience! You can read more about our shipping information here.
RETURN AND REFUND
How do I make a return?
Please contact our Customer Service Team through our contact form to arrange a return and receive more information about the return process. Please provide the order number when arranging a return. You can read more about returns and refunds here. For more information about our return conditions you can read about it here.
When can I get a refund?
Your rights depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to cancel your order and therefore end the contract with us. You can read more about returns and refunds here.
Can I get a refund if I have paid with Cash on Delivery?
If you have paid with Cash on Delivery (COD), you must provide GetGear with your bank details when arranging a return in order to receive your refund. GetGear will not fulfil refunds in cash. You can read more about returns and refunds here.
Can I return clothing?
If you are exercising your right to change your mind, apparel items can only be returned if the product has not been worn or used and must be undamaged and in its original condition. For more information about our return conditions you can read about it here.
What should I do if my refund is incorrect?
If you have received an incorrect amount or the refund time has exceeded, please contact our customer service team through our contact form and we will assist you further. You can also write us if you have any other problems or any questions regarding refunds. You can read more about refunds here.
What happens to my refund if my card is no longer in use?
If your original payment card is no longer in use, your refund will still go back onto the card details used on your order. When a card is lost, stolen or cancelled we can still do the refund if the bank account linked to that card is open. You can read more about refunds here.
Will GetGear refund delivery charges if I return something?
Yes, we refund the delivery costs. However, we do not cover the return charges when you are exercising your right to change your mind. You can read more about refunds here.
What is GetGear’s returns policy?
You can find our Terms of Sale here and our Return Conditions here.
How can I do a Warranty-Based Return?
Please contact our Customer Service Team through our contact form to arrange a warranty-based return. You can find more information about Return Conditions here.
ACCOUNT AND WEBSITE
I cannot sign into my account, what can I do?
You can attempt to reset your password via the user login page. If you still have issues you can contact us through our contact form. Our Customer Service Team is always happy to help!
How can I make changes to the details on my account?
If you have a user and are logged in, you can change your account information here.
How do I close my GetGear account?
If you would like to close your GetGear user account, please contact us through our contact form. Our Customer Service Team is always happy to help!
Do I need an account to shop with you?
You do not need an account to place an order, however we recommend you register in order to benefit from our user account services, along with other benefits such as promotional offers and discounts.

Still have questions?

Contact us through our contact form, our Customer Service Team is always happy to help!

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